FAQ
1. When will I receive my order?
We process all orders within 2–5 business days. Shipping usually takes 7–15 business days, depending on your location. Don’t worry — you’ll receive a tracking number by email so you can follow your package anytime.
2. Do you ship worldwide?
Yes! 🌎 We deliver pet products to most countries. Shipping costs are calculated at checkout, and some items even come with free shipping offers.
3. What if I receive a damaged or wrong item?
Your happiness is our priority. If you receive a damaged or incorrect item, just email us at info@petsnestsstore.com within 7 days of delivery. We’ll replace it or refund you — hassle-free.
4. Can I return a product if my pet doesn’t like it?
We accept returns within 14 days of delivery, as long as the product is unused and in original packaging. (Note: Opened pet food, grooming liquids, and personalized products cannot be returned.)
5. How do I choose the right size for my pet?
Each product page includes a size guide and detailed description. Please measure your pet carefully before placing your order to ensure the best fit. Still unsure? Contact us — we’re happy to help!
6. Why are your prices lower than local stores?
We work directly with trusted global suppliers and use the dropshipping model, which saves storage and retail costs. This allows us to give you the best quality at affordable prices.
7. Do you offer discounts?
Yes! 🎉 Subscribe to our newsletter to get exclusive offers, special discounts, and new product updates straight to your inbox.
8. How can I contact you?
For any questions or support, simply email us at info@petsnestsstore.com. Our support team usually replies within 24 hours.